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KMID : 1002520170110020001
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Korean Journal of Health Service Management
2017 Volume.11 No. 2 p.1 ~ p.15
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The Effects of the Perception of Quality Improvement in Health Care and Operational Performance on Customer Orientation and Job Performance after Healthcare Accreditation
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Jang Won-Hyuk
Lee Seung-Jae
Yi Sun-Chan
Ryu Hwang-Gun
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Abstract
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Objectives : This study aimed to identify the perception of quality improvement in health care and operational performance after the implementation of the Healthcare Accreditation.
Methods : Data were collected from 5 hospitals that have experienced the 2th Healthcare Accreditation in Busan, South Korea. A Likert 5-point scale was used to measure the research variables and a structured questionnaire was used. Finally, 206 valid cases were analyzed using SPSS win 18.0. For hypothesis testing, hierarchical multiple regression analysis were performed.
Results : The perception of quality improvement in health care after the implementation of the Healthcare Accreditation was higher than the operational performance. In the customer orientation and job performance, the perception of quality improvement in health care and operational performance had a significant influence.
Conclusions : It is necessary to use the Healthcare Accreditation as a virtuous cycle of management that can ensure enforcement of workplace regulations and improve the members’ability to provide high quality medical services.
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KEYWORD
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Healthcare Accreditation, Quality Improvement in Health Care, Operational Performance, Customer Orientation, Job Performance
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